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Please call us if you have any questions that are not specifically answered here in the Trouble Shooter. We will be happy to assist you over the phone and by fax.  Our Toll Free Number is 1-800-473-0073 and our Service Center hours are Monday thru Friday,  9 to 5 EST. 

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CLEANER TROUBLE SHOOTING

Trouble

Possible Cause

Remedy

1.  Poor cleaning action A. Hard water A. Hard water
B. Low pressure B. See "Low operating pressure"
C. Little or no chemical being drawn C. Obtain Proper Chemical and observe all labeling instructions
D. Improper detergent D. Obtain proper detergent
2. Machine will not draw chemical A. No chemical solution A. Replenish supply

B. Metering valve not open

B. Turn metering valve knob open

C. Chemical line strainer clogged

C. Remove screen and clean

D. Air leak in chemical line

D. Tighten all fittings and hoses for the chemical lines

E. Metering valve clogged

E. Disassemble and clean metering valve

F. Variable nozzle valve not open sufficiently (if applicable)

F. Open nozzle per instructions on variable nozzle or gun assembly insert

G. Restrictor orifice too large or missing G. Install new metering valve 
3. Low operating pressure A. Insufficient water supply A. The water supply must meet or exceed the maximum discharge volume specified
B. Incoming water hose too small B. Use larger water supply hose
C. Water supply hose too long C. Use shorter supply hose
D. Belt slippage D. Tight belt per instructions
E. Worn Belt E. Replace belt
F. Spray tip or impact nozzle worn or wrong size F. Replace with proper size tip or impact nozzle
G. Dirty or worn check valves G. See Pump Trouble Shooter
H. Water supply hose kinked H. Straighten hose
I. Inlet filter screen clogged I. Clean float tank or inlet screen
J. Inlet ball valve not fully open J. Open inlet ball valve completely
K. Restriction in coil (if applicable) K. Delime coil per instruction
L. Motor runs slow L. See " Motor starts slow or overheats and stops"
M. Air leak in inlet plumbing M. Tighten all fittings
N. Defective water pump N. See Pump Trouble Shooting
O. Leaking discharge hose O. If water leak is found, DO NOT OPERATE MACHINE.  Disconnect the power and replace hose.
P. Chemical metering valve open and sucking air P. Resupply chemical, place soap screen in water, or shut off metering valve

Q. Variable nozzle valve not fully closed

Q. Close nozzle per instructions on variable nozzle or gun assembly

R. Defective unloader valve (if so equipped)

R. Replace or repair unloader valve

4. Excessive or unusual noise A. Pump A. See Pump Trouble Shooting

B. Defective Motor

B. Call service technician or take motor to repair/warranty station.

C. Pulleys Rubbing

C. Adjust shields or pulleys

D. Misalignment of pump and motor

D. Realign pump and motor

5. Pump motor will not start (motor does not hum) A. No power A. Use a different outlet, check fuses in main disconnect switch. Replace fuse if blown
B. Defective motor starter, cam switch, or toggle switch B. Call Service Technician
C. Defective motor C. Call service technician or take motor to repair/warranty station.  
6. Pump motor will not start ( motor hums) A. Pump frozen A. Machine must be thoroughly warmed to above freezing

B. Defective motor

B. Call service technician or take motor to repair/warranty station.

C. Defective water pump

C. See Pump Maintenance Section

D. Excessive back pressure

D. See Excessive Back Pressure

7. Pump motor starts slow or overheats and stops A. Low voltage A. See Low Voltage

B. Excessive back pressure

B. See Excessive Back Pressure

C. Defective motor

C. Call service technician or take motor to repair/warranty station.

8. Pump motor stops and will not start A. Motor starter "kicked out" (if so equipped) or thermal overload tripped A. Turn motor starter off to reset, then turn on, or push thermal overload reset button on motor

B. Excessive back pressure

B. See Excessive Back Pressure

C. Defective motor

C. Call service technician or take motor to repair/warranty station.

9. Belt slippage A. Belts too loose A. Tighten belt per instruction

B. Excessive back pressure

B. See Excessive Back Pressure

C. Defective water pump

C. See Pump Maintenance Insert

10. Excessive Back Pressure A. Spray tip clogged or built up with lime A. Remove and clean, or replace spray tip. 

B. Coil (if so equipped) built up with lime or clogged

B. Delime coil

C. Relief valve defective

C. Remove and replace

D. Water pump turning too fast

D. See Machines Specifications

11. Low Voltage A. Incoming voltage incorrect A. Have a qualified technician check the motor terminal voltage.

B. Under rated extension cord

B. Use an extension cord with amperes or watts rating as high or higher then that of the machine specification

C. Too long an extension cord

C. Shorten extension cord

12. Relief valve trips ("Pops Off") A. Relief valve set too low A. Reset by turning machine off.
B. Excessive pressure B. See Excessive Back Pressure
13. Excessive vibration A. Defective belt A. Remove and replace using belt specified. Tighten belt per instructions on machine

B. Defective accumulator (if so equipped)

B. Recharge or replace

C. Defective pump

C. See Pump Troubleshooting

14. Machine shocks operator A. Machine improperly grounded A. STOP!  operating machine. Call service technician

B. Outlet not grounded

B. Have properly wired outlet installed

C. "Adapter" used

C. Discard adapter

D. Defective extension cord

D. Use an extension cord with amperes or watts rating as high or higher then that of the machine specification. Use cord with a grounded type connector

OIL BURNER TROUBLE SHOOTER

1. Burner will not ignite A. Electrodes out of alignment A. See Adjusting Electrode Assembly in Maintenance Section

B. Electrode insulator failure

B. Remove or replace if there are breaks, cracks, or spark trails.

C. Water flow switch not closing

C. Adjust, repair or replace switch

D. Vacuum switch not closing

D. Adjust, repair or replace 

E. Temperature control switch not closing

E. Adjust or replace temperature control insert

F. Fuel solenoid valve not opening

F. Clean, repair or replace solenoid.

G. Weak transformer

G. Clean and check transformer terminals

H. Faulty cad cell (if equipped)

H. Clean and replace cad cell

I. Faulty primary control (if equipped)

I. Replace primary control

J. Burner motor thermal protector locked out

J. See Burner motor thermal protector kicked out

K. Wiring

K. All wire contacts are to be clean and tight. Wire should not be cracked or frayed

L. Burner Switch

L. Test switch operation. Remove and replace if necessary

M. Pump pressure

M. See Low Fuel Pressure

N. Venting

N. A downdraft will cause delayed ignition

O. Sooting

O. Soot deposits on the coil and burner can interrupt air flow and cause shorting of the electrodes. Clean as required

P. No fuel

P. See No Fuel

3. No fuel  A. Clogged or dirty fuel filter A. Remove and replace filter 

B. Fuel leak

B. Repair as necessary

C. Kinked or collapsed fuel line

C. Remove and replace fuel line

D. Low fuel pressure

D. See Low Fuel Pressure

E. Air leak in intake lines

E. Tighten all fittings

F. Clogged burner nozzle

F. Remove and replace (Do Not Clean)

3. Low fuel pressure A. Clogged fuel filter A. Remove and replace filter 

B. Clogged fuel pump filter screen

B. Remove pump cover and clean strainer using a brush and clean fuel oil, diesel fuel or kerosene

C. Fuel oil too viscous

C. Operate a lighter oil or in a warmer area

D. Air leaks in intake lines

D. Tighten all fittings

E. Kinked or collapsed fuel line

E. Remove and replace

F. Burner shaft coupling slipping

F. Remove and replace

G. Fuel nozzle worn

G. Remove and replace with specified nozzle

H. Faulty oil pump

H. Remove and replace
4. Pulsating pressure A. Partly clogged fuel pump strainer or filter A.  Remove pump cover and clean strainer using a brush and clean fuel oil, diesel fuel or kerosene
B. Air leaking around fuel pump cover or inlet B. Check fuel pump cover screws for tightness and damaged gasket. Check for loose fittings
5. Unit smokes A. Improper fuel A. Refuel with kerosene, #1 or #2 fuel oil, or #1 diesel
B. Air to burner insufficient B. See Air band adjustment
C. Fuel nozzle interior loose C. Replace nozzle
D. Water in fuel D. Inspect fuel filter for water presence
E. Gun out of alignment E. Bend oil pipe to center burner nozzle
6. Burner motor thermal protector kicked out A. Low voltage A. Voltage must match specifications on burner motor

B. Fuel too viscous

B. Operate in warmer conditions or with fuel adapted to cold weather conditions

C. Fuel pump defective

C. Check that fuel pump turns freely

D. Motor defective

D. Call service technician or take motor to repair/warranty station.

7. Delayed ignition (rumbling, noisy starts) A. Dirty or damaged electrodes A. Clean or replace
B. Air adjustment open too far B. Adjust air bands
C. Poor fuel spray pattern C. Remove and replace with proper fuel nozzle
D. Incorrect electrode setting D. Adjust electrodes to specification
E. Weak transformer E. See Transformer Check

PUMP TROUBLESHOOTER

1. Oil leaking in the area of water pump crankshaft A. Worn crankshaft seal A. Remove and replace
B. Bad bearing B. Remove and replace
C. Grooved shaft C. Remove and replace
D. Failure of retainer o-ring D. Remove and replace
2. Excessive play on crankshaft A. Defective bearing A. See Worn Bearing
B. Excess shims B. Set up crankshaft
3. Oil leaking at the rear portion of the crankshaft A. Damaged or improperly installed oil gauge window gasket A. Replace gasket
B. Damaged or improperly installed rear cover B. Replace gasket
C. Oil gauge loose C. Tighten oil gauge
D. Rear cover screws loose D. Tighten rear cover screws
4. Water in crankcase A. May be caused by humid air condensing into water inside the crankcase A. Maintain or step up lubrication schedule.
B. Worn or damaged plunger screw o-ring B. Remove and replace. See Pump Maintenance.
C.  Cracked ceramic plunger C. Remove and replace. See Pump Maintenance.
D. Worn oil seals D. Remove and replace. See Pump Maintenance.
5. Worn Bearing A. Excessive belt tension A. Correct belt tension will allow a 1/64 inch deflection for each inch of span with a 6 pound force applied in the middle of span.
B. Oil contamination B. Check oil type (usually 30 W non-detergent) and proper change intervals (approx. every 200-500 hours)
6. Dirty or worn check valves A. Normal wear A. Remove and replace
B. Debris

B. Be sure there is an inlet screen or filter

7. Presence of metal particles during oil change A. Failure of internal component A. Remove and disassemble to find probable cause
B. New pump B. New pumps have filings and debris and should be changed initially after 8 hours of use
8. Water leakage from under head A. Worn packing A. Install new packing
B. Cracked/scored plunger B. Remove and replace plunger
C. Failure of plunger retainer o-ring C. Remove and replace plunger retainer o-ring
9. Loud knocking noise in pump A. Pulley loose on crankshaft A. Check key and tighten screw

B. Defective bearing

B. Remove and replace bearing

C. Worn connecting rod

C. Remove and replace connecting rod

D. Worn crankshaft

D. Remove and replace crankshaft

E. Worn crosshead

E. Remove and replace crosshead

10. Frequent or premature failure of the packing A. Scored, damaged or worn plunger A. Remove and replace plungers

B. Overpressure to inlet manifold

B. Reduce inlet pressure

C. Abrasive material in the fluid being pumped

C. Install proper filtration on pump inlet plumbing

D. Excessive pressure and/or temperature of fluid being pumped

D. Check pressure and fluid inlet temperature; be sure they are in specified range

E. Over pressure of pump

E. Reduce pressure

F. Running pump dry

F. Do not run pump without water

11. Low Pressure A. Dirty or worn check valves A. See "Dirty or worn Check Valves
B. Worn packing B. Remove and replace packing
12. Excessive vibration A. Dirty or worn check valves A. See "Dirty or worn Check Valves
B. Air leak in inlet line B. Tighten all fittings
13. Scored plungers A. Abrasive materials in fluid being pumped A. Install proper filtration on pump inlet plumbing
14. Pitted plungers A. Cavitation A. Decrease inlet water temperature and/or increase water pressure
15. Cavitation A. High inlet fluid temperature A. Lower inlet fluid temperature

B. Low inlet fluid pressure

B. Raise inlet fluid pressure
     

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Kleen Machines, Div. 176 W. Westfield Ave. Roselle Park, NJ  07204
 ©2007 Kleen Machines / Fleetwash Inc. All Rights Reserved